Dear customer, here you will find the questions we are most often asked in connection with purchases at nordicwool.com.
If you have any other questions, please feel free to contact us at email@example.com.
We are fast on the keys, so you can easily catch us by email. Our email is firstname.lastname@example.org. We will try to answer your question immediately (Monday to Friday)
We are happy to offer global shipping. For all countries except Denmark we use PostNord. For shipping within Denmark we only use GLS. The shipping cost for your destination will appear in the checkout process. You can also see all informtion about Shipping and delivery here.
If your preferred shipping destination does not appear please reach out on email@example.com and we will help you.
At NORDIC WOOL, we strive for fast delivery and ship your order no later than the next working day. we send all orders from Denmark
Should we have a challenge with your order, you will hear from us – either via email or text message.
During extra busy shopping periods (eg Christmas or Black Friday) there may be longer delivery times at the delivery partners we use.
Average delivery times:
– Denmark: 1-3 weekdays
– Sweden: 2-3 weekdays
– Nordic countries: 2-5 weekdays
– Europe: 3-7 weekdays
– Rest of world: 7-10 weekdays.
We have global shipping. If your preferred shipping destination does not appear in the check out please reach out on firstname.lastname@example.org and we will help you. (Please note we do not ship to UK at the moment)
When your package is sent from our warehouse, you will receive an email with a link to where you can follow the package.
It can take up to 24 hours before tracking of your order can be seen on the carrier’s Track & Trace page.
If you have not received your tracking email, check in your unsolicited mail or contact us at email@example.com and we will check it for you.
If you are not picking up your delivery at the selected pick up point the order is returned to us. Please contact us at firstname.lastname@example.org, and share you order number. Please note that you will be charged the full shipping cost for us resending your order. And as stated in the terms & conditions you can not cancel your order just by not picking it up.
If you regret your purchase, please contact us as soon as possible at email@example.com, and follow the Return and Complaint process.
There is a 30-day full right of return on items purchased in our webshop. Please carefully read the detials in the section Returns.
If you have received an item in the wrong color or size, please contact our customer service at firstname.lastname@example.org